adidasoutdoor.com Return Policy
At adidas outdoor, we create products that help you perform better, play better and feel better. We want you to be satisfied with your purchase.
If you are not completely satisfied with your adidasoutdoor.com purchase, for any reason, we will offer you a full refund within 30 days of purchase. To return a product ensure it is unused, in its original packaging, and with hangtags attached. Some restrictions apply, including damaged items. Products that have been worn/used are not eligible for returns or exchanges. For warranty information see the below Product Quality Claim section.
Return By Mail
We include a free, pre-addressed, return label in your box for shipping back your product within 30 days of purchase.
- Attach the return label to the box, covering up any previous delivery addresses or barcodes
- Include the adidasoutdoor.com receipt for each order you are returning in the box along with your merchandise
- Drop your labeled shipment at any FedEx Store or FedEx drop-off location
- Allow 7-10 business days after the receipt of your return for return credit processing
We are unable to accept returned merchandise obtained from a retailer other than www.adidasoutdoor.com. Please return the product to the original retailer.
If you choose to ship your own return, all return packages must be shipped using a service that tracks packages, such as UPS, FedEx, or USPS Priority Mail. We cannot assume responsibility for misdirected or lost shipments. Our return address is:
2101 E Via Arado
Rancho Dominguez, Ca 90220
Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full credit and re-order your replacement item.
We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. You'll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges. Please note, our full refund offer is valid within 30 days of your purchase for products returned in new condition with the original packaging still intact.
Product Quality Claim (Updated 9/23/2017)
adidas Outdoor products are covered by a 2-year warranty against material and workmanship defects. Products found to be defective will be replaced at adidas Outdoor's discretion and we reserve the right to make all determinations as to the use of this policy. adidas Outdoor reserves the right to determine between defective product and normal wear-and-tear.
We do not replace products that have been replaced from a previous defective claim.
If you believe you have a defective adidas product, please email adidas Outdoor Customer Service or call (866) 639-7916. Our offices are open Monday – Friday 7 am – 5 pm PST.
Please have product in hand when you contact customer service. Our team member will need you to read the article number printed on the product to determine authenticity and eligibility for your inspection.