adidasoutdoor.com Return Policy
At adidas outdoor, we create products that help you perform better, play better and feel better. We want you to be satisfied with your purchase.
If you are not completely satisfied with your adidasoutdoor.com purchase, for any reason, we will offer you a full refund within 30 days of purchase. To return a product ensure it is unused, in its original packaging, and with hangtags attached. Some restrictions apply, including damaged items. Products that have been worn/used are not eligible for returns or exchanges. For warranty information see the below Product Quality Claim section.
All adidas Outdoor Returns and Five Ten Returns
We include a free, pre-addressed, return label in your box for shipping back your product within 30 days of purchase.
- Attach the return label to the box, covering up any previous delivery addresses or barcodes
- Include the adidasoutdoor.com receipt for each order you are returning in the box along with your merchandise
- Drop your labeled shipment at any FedEx Store or FedEx drop-off location
- Allow 7-10 business days after the receipt of your return for return credit processing
We are unable to accept returned merchandise obtained from a retailer other than www.adidasoutdoor.com. Please return the product to the original retailer.
If you choose to ship your own return, all return packages must be shipped using a service that tracks packages, such as UPS, FedEx, or USPS Priority Mail. We cannot assume responsibility for misdirected or lost shipments. Our return address is shown below; however, do NOT send warranty claims to this address (see Product Warranty further down this page).
2101 E Via Arado
Rancho Dominguez, Ca 90220
Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full credit and re-order your replacement item. For returns, reference the above returns policies.
We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges. Please note, our full refund offer is valid within 30 days of your purchase for products returned in new condition with the original packaging still intact.
Starting September 1, 2020, all warranty claims for adidas Outdoor and Five Ten products will now be handled by adidas.com. addidasoutdoor.com will no longer be handling warranty claims.
To submit a warranty claim, you will need to call adidas.com Consumer Service at 1-800-982-9337 directly.
For more information, please see the adidas.com warranty process below and or visit adidas.com warranty page. https://www.adidas.com/us/what-is-the-warranty-on-my-products.html
Q: What is the warranty on adidas footwear/apparel product?
A: adidas product manufactured or purchased within the last 12 months is eligible for a Return Authorization.
Q: What do I need to file a warranty claim?
A: Please submit the following three digital photos:
a. One photo clearly showing the defect
b. One photo clearly showing the article number (ART # is a 6-digit numeric or alphanumeric code on the product tag)
c. One photo clearly showing the production date (found in the form of mm/yy)
Q: How do I file a Warranty Claim?
A: Once you have all of the information gathered, call adidas.com Customer Service at 1-800-982-9337
Q: Does adidas pay for return shipping?
A: If your item requires a physical inspection, adidas will provide a pre-paid return label
Q: What do I need to know about returning an item that was a gift?
A: A digital gift card is created and distributed to the person submitting the claim.
Q: Do I need to send in a receipt?
A: A copy of your original receipt or itemized proof of purchase will be required.
Q: Will I be notified once you receive my claim?
A: Yes. Return processing can take up to 4 weeks. Once approved, an adidas digital gift card email will be sent out.
Q: What if I don't have an email address?
A: An email address is required to submit a warranty claim form.
Q: Do we need to send both shoes in for a claim even if only one shoe is defective?
A: Yes. Both shoes need to be sent back, even if only one is defective.
Q: If my item is accidentally damaged, will this be covered under warranty?
A: The warranty does not cover damage caused by improper care, misuse, accident or neglect
Q: I purchased the item in another country, yet I live in the US. What do I select?
A: We handle warranty service for customers who reside in the US, regardless of purchase location.