Customer Service

Everything we do adidas outdoor is built on our passion to make athletes better.  Performance innovation is the heart and soul of our brand and we want to ensure you are satisfied with your purchase.

Check Status of Your Order

Order status can be found by logging into Your Account and viewing the Order History in My Account screen.

Online Customer Service

If you have questions regarding your adidasoutdoor.com order, please call or email us at:

Monday through Friday 7:00 am to 5:00 pm PST
866.639.7916
customerservice@adidasoutdoor.com

Corporate Consumer Relations

If you need to contact our corporate office or would like to set up a product quality claim:

Monday through Friday from 7:00 AM to 5:00 PM PST
866.639.7916
customerservice@adidasoutdoor.com

Sizing Information

Find your perfect size with our footwear and apparel size charts. Click the blue Help icon in the bottom right of the screen to open modal with size charts.

Not the right size after all? No worries, returns are free and easy.

Shopping Our Site

Payment Options

We accept the following payment options:

  • Visa, MasterCard, American Express
  • Credit cards issued by banks located in the United States of America
  • Currently, we do not accept prepaid credit cards

A maximum of one credit card or pre-paid credit card may be used on one order.

For your security, your billing name and address must be entered exactly as they appear on your credit card statement. An order that does not match these criteria is subject to cancellation.

Promotional Codes

We occasionally offer exclusive promotional codes to customers who sign up for an account. These premium offers to provide limited-time discounts on adidas outdoor merchandise from adidasoutdoor.com only (these do not apply to adidas.com).

To apply a code that you have received, proceed the checkout process. Once you're on the payment page, enter the code exactly as it appears in the "Using a Promo Code" field. Codes are case sensitive. Click apply to activate that code. If your discount qualifies, it will be displayed in your payment summary. If the product is excluded from the promotion or the code is expired, the code will not apply. Only one promo code per order will be applied.

Cancel or Change Your Order

We are unable to make changes or cancel your order once it has been placed/submitted. However, you may return your product using our free returns option within 30 days of receipt.

Occasionally, orders are canceled by our system if the product is unavailable if we are unable to verify your payment information, ship to the address provided or detect that this is a duplicate order. We will promptly email you to provide notice of cancellation.

Returns & Return Labels

All returns must be sent back to adidasoutdoor.com following the instructions included in your box.  Remember, if you are a registered user - returns are FREE!  Product purchased on adidasoutdoor.com cannot be returned to an adidas store

A return label should be included in the original carton; however, if you cannot find it, it may have moved to the bottom of the box, or stuck on the bottom flaps due to the transit from our warehouse to your delivery location.  If this is not the situation and you cannot find it, please contact us to request a new return label.

Product Warranty

Starting September 1, 2020, all warranty claims for adidas Outdoor and Five Ten products will now be handled by adidas.com.  addidasoutdoor.com will no longer be handling warranty claims.

To submit a warranty claim, you will need to call adidas.com Consumer Service at 1-800-982-9337 directly.

For more information, please see the adidas.com warranty process below and or visit adidas.com warranty page. https://www.adidas.com/us/what-is-the-warranty-on-my-products.html

Q: What is the warranty on adidas footwear/apparel product?

A: adidas product manufactured or purchased within the last 12 months is eligible for a Return Authorization.

Q: What do I need to file a warranty claim?

A: Please submit the following three digital photos: 

a. One photo clearly showing the defect

b. One photo clearly showing the article number (ART # is a 6-digit numeric or

     alphanumeric code on the product tag)

c. One photo clearly showing the production date (found in the form of mm/yy)

Q: How do I file a Warranty Claim?

A: Once you have all of the information gathered, call adidas.com Customer Service at 1-800-982-9337

Q: Does adidas pay for return shipping?

A: If your item requires a physical inspection, adidas will provide a pre-paid return label

Q: What do I need to know about returning an item that was a gift?

A: A digital gift card is created and distributed to the person submitting the claim. 

Q: Do I need to send in a receipt?

A: A copy of your original receipt or itemized proof of purchase will be required.

Q: Will I be notified once you receive my claim?

A: Yes. Return processing can take up to 4 weeks. Once approved, an adidas digital gift card email will be sent out.

Q: What if I don't have an email address?

A: An email address is required to submit a warranty claim form.

Q: Do we need to send both shoes in for a claim even if only one shoe is defective?

A: Yes. Both shoes need to be sent back, even if only one is defective.

Q: If my item is accidentally damaged, will this be covered under warranty?

A: The warranty does not cover damage caused by improper care, misuse, accident or neglect

Q: I purchased the item in another country, yet I live in the US. What do I select?

A: We handle warranty service for customers who reside in the US, regardless of purchase location.