Customer Service

Everything we do adidas outdoor is built on our passion to make athletes better.  Performance innovation is the heart and soul of our brand and we want to ensure you are satisfied with your purchase.

Check Status of Your Order

Order status can be found by logging into Your Account and viewing the Order History in My Account screen.

Online Customer Service

If you have questions regarding your order:

Monday through Friday 7:00am to 5:00pm PST

Corporate Consumer Relations

If you need to contact our corporate office or would like to set up a product quality claim:

Monday through Friday from 7:00 AM to 5:00 PM PST

adidas Retail Stores

Find an adidas outdoor retailer near you

Sizing Information

Find your perfect size with our footwear and apparel size charts. link to open modal with size charts

Not the right size after all? No worries, returns are free and easy.

Shopping Our Site

Payment Options

We accept the following payment options:

  • Visa, MasterCard, American Express
  • credit cards issued by banks located in United States of America

A maximum of one credit card or pre-paid credit card may be used on one order.

For your security, your billing name and address must be entered exactly as they appear on your credit card statement. An order that does not match these criteria is subject to cancellation.

Promotional Codes

We occasionally offer exclusive promotional codes to customers who sign up for an account. These premium offers provide limited time discounts on adidas outdoor merchandise.

To apply a code that you have received, proceed through checkout. Once you're on the payment page, enter the code exactly as it appears in the "Using a Promo Code" field. Codes are case sensitive. Click apply to activate that code. If your discount qualifies, it will be displayed in your payment summary. If the product is excluded from the promotion or the code is expired, the code will not apply. Only one promo code per order will be applied.

Cancel or Change Your Order

We are unable to make changes or cancel your order once it has been placed. However, you may return your product using our free returns option within 30 days of receipt.

Occasionally, orders are cancelled by our system if product is unavailable, if we are unable to verify your payment information, ship to the address provided or detect that this is a duplicate order. We will promptly email you to provide notice of cancellation.